FAQ

common problems

What type of battery does it use?

CR2032 Battery

How long does the battery last?

"A new CR2032 battery typically lasts betweensix months to a yearunder normal use.To extend the battery life, we recommend turning off the illumination when the sight is not in use."

"What do the numbers on the turrets mean? (¼ MOA, 0.1 MRAD)"

  • ¼ MOA (Minute of Angle): One click will move the point of impact by ¼ inch at 100 yards, ½ inch at 200 yards, 1 inch at 400 yards, etc. It's the most common system in the US.
  • 0.1 MRAD (Milliradian): One click will move the point of impact by 10 mm (approx. 0.36 inches) at 100 meters, 20 mm at 200 meters, etc. This is a metric system popular in military and long-range shooting.

What is the parallax adjustment knob for? My image seems blurry or the reticle moves when I move my head.

What you're describing is exactly parallax error. The parallax adjustment knob (usually on the side or objective bell of mid-to-high-end scopes) fixes this.

Its job is to make the target image and the reticle lie on the same focal plane. To use it:

  1. Get into a steady shooting position.
  2. Move your head slightly. If the reticle appears to move across the target, parallax is present.
  3. Turn the parallax knob until that movement stops and the target image becomes sharp.

Many scopes have marked distances (50y, 100y, 300y, ∞). Set it to your shooting distance for a clear, error-free sight picture

Maintenance

How do I clean and maintain my scope? Can I use any lens cleaner?

"No! Do not use standard glass cleaners, alcohol, or paper towels. They can damage the delicate anti-reflective coatings on the lenses.

  1. Use Proper Tools: Use a lens pen (with a soft brush and carbon-based pad) or microfiber cloth designed for optics.
  2. Blow First: Use a rocket blower or canned air to remove dust and grit that could scratch the glass.
  3. Gently Wipe: If needed, use a drop of lens-specific cleaning fluid on the microfiber cloth, not directly on the scope. Gently wipe in a circular motion.
  4. Storage: Use the lens covers when not in use. Store in a dry, cool place."

How often should I clean my scope lenses? And what's the best daily care routine?

"Frequency: Clean the lenses only when you see visible dust, smudges, or fingerprints that affect your sight picture. Over-cleaning can do more harm than good.

Daily Routine:

  1. Always Use Lens Covers: The single most important habit. Keep the flip-up caps on whenever you're not actively shooting.
  2. Blow It Off: After a day in the field, use a rocket blower or canned air to remove loose dust and debris from the entire scope body and lenses.
  3. Inspect: Give it a quick look-over for any moisture or heavy smudges.
  4. Wipe Down: Use a soft, dry microfiber cloth to wipe down the exterior tube to remove fingerprints and moisture.

Think of it like caring for a fine camera lens."

I see some dust/fog on the INSIDE of the glass. What should I do? Does this mean it's broken?"

"This is a serious issue. A properly sealed scope should never have fogging or dust accumulation on the interior. This indicates that the gas sealing has been compromised, likely due to a strong impact or a manufacturing defect.

Do not attempt to open it yourself! You will void the warranty and almost certainly cause irreparable damage.

Immediately contact the manufacturer's customer service under your warranty. This is exactly what lifetime warranties are for. They will either repair or replace the unit. Please also let me know, as your dealer, so I can provide support if needed."

The body of my scope got scratched from being in the safe/rack. Does this affect performance or waterproofing?

"In virtually all cases, superficial scratches on the exterior tube are purely cosmetic and will not affect the scope's performance, zero, or waterproof sealing.

The critical seals are the O-rings located at the joints between the turret housings, the tube, and the objective/eyepiece bells. A deep gouge that physically bends the tube is a concern, but mere surface scratches are just a sign of honest use ('safe rash') and will not harm the functionality.

Many hunters even see them as a badge of honor!"

Warranty Limitations and Exceptions！

Are there any situations where the warranty would be voided? What doesn't it cover?

"While the warranties are incredibly generous, there are a few clear exceptions that will void coverage:

  1. Intentional Damage or Modification: This is the big one. Drilling holes, tapping the tube, painting over serial numbers, or attempting to disassemble it yourself will void the warranty.
  2. Use of Excessive Force: Using tools like pliers on the turrets or rings far beyond their torque specifications.
  3. Wear and Tear of Accessories: Lens covers, bikini covers, and included tools are typically not covered.
  4. Cosmetic Damage: Superficial scratches and wear on the finish from normal use ('safe rash') are expected and not considered a defect.

The spirit of the warranty is to protect against failure and accident, not intentional abuse or unauthorized tampering."