Refund & Return Policy
Our Commitment
At Anatkh Optics, we stand behind the quality and performance of every optic we sell. If you are not completely satisfied with your purchase, we are here to help.
For any return, refund, exchange, or warranty-related questions, please contact our support team:
Email: support@anatkhopt.com
Return Eligibility
Products purchased directly from Anatkh Optics may be returned within 30 days of the delivery date.
To qualify for a return, the item must:
- Be in new and unused condition
- Not be mounted or installed
- Include all original packaging, accessories, manuals, and promotional items
- Show no signs of wear, damage, or modification
We reserve the right to inspect all returned products before approving a refund.
Non-Returnable Items
The following items are not eligible for return:
- Products showing signs of use
- Mounted optics
- Customized or special-order products
- Clearance or final sale items
- Gift cards
- Products damaged due to misuse, improper installation, or unauthorized modifications
How to Request a Return
To initiate a return:
Step 1
Contact our customer support team at:
Include:
- Order Number
- Product Name
- Reason for Return
- Photos (if applicable)
Step 2
Our team will review your request and provide return instructions.
Step 3
Package the product securely and ship it using a trackable shipping service.
We recommend keeping your tracking number until the return has been processed.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The wrong item was shipped
- The product has a verified manufacturing defect
If the return is due to an error on our part, Anatkh Optics may provide a prepaid return label or reimburse reasonable return shipping costs.
Refund Processing
Once your return is received and inspected, we will notify you regarding approval or rejection.
If approved:
- Refunds will be issued to the original payment method
- Processing may take 5–10 business days depending on your payment provider
- Original shipping fees are non-refundable unless the return resulted from our error
Exchanges
We currently offer exchanges for:
- Products damaged during shipping
- Manufacturing defects
- Incorrect items received
If you would like a different model or product, please place a new order after your refund has been processed.
Damaged or Defective Products
If your order arrives damaged or defective, contact us within 7 days of delivery.
Please provide:
- Order Number
- Clear photos of the product
- Photos of the packaging
- Description of the issue
Our support team will work quickly to resolve the problem through replacement, repair, or refund.
Order Cancellation
Orders may be canceled before shipment.
If your order has already been shipped, it cannot be canceled and must be processed through our standard return procedure.
To request cancellation, contact:
as soon as possible after placing your order.
Warranty Service
Anatkh Optics products are designed to deliver reliable performance in the field.
If your optic experiences a manufacturing defect during the warranty period, please contact our support team for assistance.
Warranty coverage does not include:
- Normal wear and tear
- Cosmetic damage
- Improper use or abuse
- Unauthorized repairs or modifications
For warranty claims, please email:
with:
- Order Number
- Product Model
- Description of the issue
- Photos or videos when available
Need Assistance?
Our customer support team is ready to help.
Email: support@anatkhopt.com
We aim to respond to all inquiries within 1–2 business days.
Thank you for choosing Anatkh Optics.
